Categorized | Yahoo

Yahoo Search Update

Posted on 03 August 2006 by SonHouse

Well..I spent most of the morning on the phone with Yahoo trying to get my account credited for the budget issue I had yesterday morning.  I was charged $224 yesterday, and my monthly budget was only $90, about $3 per day.  I had never used the product before and figured it was like Adwords, but it is in fact a bit different.  You have to pay very close attention to your bids and adjust accordingly..maybe if they hadn’t all run at 3am I would have known.   Also, they charge your card based on budgets that they determine over 3 day averages…so watch closely.

Anyway, I received a credit of $121 which was the total amount charged less my monthly budget, $90, plus an additional 15% of the budget, so my total credit was $103.  I should get that in a few days.

I learned a little lesson…you’ll get the traffic pretty fast, faster than with Adwords, but be sure to monitor your bids, and adjust your budget or you’ll wake up to find out you’ve been wiped out.

and yet another update:

I did hear back from the folks over at yahoo today and they said they were sorry but that another credit would not be possible and that the credit I did get was fair enough.  So, I wrote back and explained how disappointed I was to hear that along with a few other points.   A few hours later I received yet another email saying they reviewed my case, they even called here, again and decided to give me a $50 courtesy credit.  So, with the $100 sign up credit I got my cash back plus $50, not too bad.

another update:

I’m having some trouble getting these credits, it’s been over a week and they all said in phone calls and emails that the credits would appear in my account within 2 days.  Still working on it…

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